Subject: Inbox complaint
From: Deeksha Dadu <[email-masked]>
To: Jitendra Kumar Mahato <[email-masked]>
Cc: admin <[email-masked]>
Date: Mon, 22 Sep 2014 17:38:19 +0530 (IST)

Jitender,

meet me with an explanation for below. You better be ready with a good explanation.

LTK12182044258820X: (Jack)
Agent submitted a link for DailyRewards to an InboxDollars member and asked him to ‘reactivate his account” when in fact the members IBD account is inactive.  
Then when the member tried to explain that in fact their account was active the agent did not read responses then tries to tell the member he now needs to log out of his InboxDollars account.  
o   Agent was not in the right account
o   Agent did not stop to verify the different between the name on the account he was reviewing vs who was in chat
o   Agent did not provide accurate and appropriate solutions to member
 
Please discuss with agents importance of listening to the member and being in the right chat with the right information.  Thank you