Subject: PKR CSAT for August
From: Deeksha Dadu <[email-masked]>
To: Rahul Kumar <[email-masked]>, emelyn <[email-masked]>, prem <[email-masked]>
Cc: M ramananda <[email-masked]>, admin <[email-masked]>
Date: Mon, 22 Sep 2014 15:36:56 +0530 (IST)

Rahul/Emelyn/Prem,

According to stats shared by PKR team for the month of August, you three are responsible to bring down the overall CSAT level. infact, your names have been sent as agents who need lot of improvement, especially Emelyn who is at lowest right now. Please see your CSAT levels below and make sure that i see considerable improvement this month. Minimum expected out of you people is 88-90%. Please see where you are lacking and work on it.

@Rama: I need more stringent chat audits for these agents and the new team members in PKR.

Rahul- 83.19%

Emelyn- 78.12%

Prem- 83.82%

Regards,
Deeksha