Subject: CSAT Sep 2014
From: Subir Chakma <[email-masked]>
To: Khubrooh Siddiqui <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Rizwan Asad <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Subir Chakma <[email-masked]>, Akhil
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Sun, 21 Sep 2014 18:08:41 +0530 (IST)

Hello All, 

After such a good run, we ended up with this extremely poor score. Most of them due to delay in updating shipments, for getting disconnected , etc... 

Poor team effort. 

We must be factual in our responses. Consider a customer want you to immediately update shipment to his account- Inbound processing- 

You normally provide general statement that it takes 1-2 business days, or at best should be updated later in the day. This is generic response, you should provide more facts of our system so they understand- 

My response would be in similar line- 

The warehouse will always try to update the shipment on the same day. The inbound shipment processing normally happens in the evening after 1PM EST. The day has just started in the US (If its morning in US) and I am sure your shipment will get logged into your account at the end fo the day. 

If cx insist to call them to check shipment status, or update it to account- 

Please be advised that our warehouse is altogether a separate department and work on a different system. Therefore, customer service team can not access real time update on shipments that are not processed or updated to the system. That is the only reason I can not confirm the status right now.  

Regards 
Subir