Subject: Blx Feedback- Verification required
From: Subir Chakma <[email-masked]>
To: Khubrooh Siddiqui <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Rizwan Asad <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Subir Chakma <[email-masked]>, Akhil
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Mon, 8 Sep 2014 15:25:56 +0530 (IST)

Hello All, 

When you get an update from HUB/L3 /L2, you must check it yourself that it has been actually changed/updated. 

For example- 

1. Country change in below ticket. When L3 replied that country has been changed, you check verify on Cx account that change has been actually made and account is reflecting correct country now. 

2. Same with Storage fee waiver 

3. Same with member group change etc etc.. 

Simply do not update Cx with such changes, without confirming it yourself. This is mandatory procedure and must be followed. 

See Katerina's email: 

Hello Subir, 

Thu, Aug 28, 2014 9:16 AM     RE: LTK1221601697383X | 0608-5485    We emailed the customer and informed him that country has been changed to UAE. 

Can we make sure that agents ALWAYS check changes, prior to emailing customers? 

It seems that the country hadn’t been changed, and customer released items to the wrong country 

Please ensure that we double check all info. 

Many thanks, 
Katerina 

Regards 
Subir