Subject: Re: Concierge payment error - Citibank SG
From: Subir Chakma <[email-masked]>
To: Khubrooh Siddiqui <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Rizwan Asad <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Subir Chakma <[email-masked]>, Akhil
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Fri, 5 Sep 2014 20:49:39 +0530 (IST)

Hello, 

Issue has been fixed as confirmed by IT. Please inform the customer accordingly. 

Your message could be in the line- 

We are glad to inform you that the payment issue has been fixed. We kindly request you to retry to release your shipments and we are sure it will go through without any further issue. 

We sincerely regret this unfortunate error and the inconvenience caused due to it. If we could be of any further assistance, please do not hesitate to contact us. 

Regards 
Subir 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "Khubrooh Siddiqui" <[email-masked]>, "Iftekhar Ahmed" <[email-masked]>, "Rizwan Asad" <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, "Sanjeev Khurma" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Alok Kumar" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Vivian Guo" <[email-masked]>, "Ibrahim Usmani" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Gelna Genusolango G" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Akhil P Walia" <[email-masked]> 
Cc: "admin" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Friday, September 5, 2014 8:27:35 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Concierge payment error - Citibank SG 

Citi SG Cx are getting payment error during shipment release. The issue is possibly from our end. IT has been notified. 

Some CR you can use- 

We are sorry to know that you encountered payment error while releasing the shipment. 

Please be advised that the matter has been forwarded to relevant department. It is being followed-up on high priority, and once we get an update, you will be informed immediately. 

We sincerely apologize for the error and the inconvenience caused. 

Regards 
Subir