Subject: Re: Concierge Issue
From: Subir Chakma <[email-masked]>
To: Khubrooh Siddiqui <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Rizwan Asad <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Subir Chakma <[email-masked]>, Akhil
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Tue, 2 Sep 2014 21:56:01 +0530 (IST)

Hello,  

The issue is fixed, but unfortunately we cannot test it from our end. Customers from CITI SG will have to try to make a payment before we can say it is fixed for sure. Can you please contact the customers and ask them to try to place concierge order again? If the issue persist, please inform us so we can check further.  

Thank you,  
Ljubica 

Note: If any customer get further payment error, please escalate to L2. 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
Sent: Monday, September 1, 2014 6:36:01 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Concierge Issue 

The issue is fixed, but unfortunately we cannot test it from our end. Customers from CITI SG will have to try to make a payment before we can say it is fixed for sure. Can you please contact the customers and ask them to try to place concierge order again? If the issue persist, please inform us so we can check further.  

Thank you,  
Ljubica 

Note: If any customer get further payment error, please escalate to L2. 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
Sent: Monday, September 1, 2014 6:36:01 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Concierge Issue 

Hello, 

Currently Citibank customers from SG are facing problem while submitting concierge. The page refreshes after they click on Submit order after entering card details. 

This is apparently a Tech issue, and IT/L3 has been advised to check and fix the bug. I am still expecting a response from them. 

In the meantime, please ensure Cx is entering the concierge form correctly. If error continues, forward the tickets to L2. 

Regards 
Subir