Subject: DHL Issue Mishandled - LTK1221601620655X
From: Subir Chakma <[email-masked]>
To: Khubrooh Siddiqui <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Rizwan Asad <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Subir Chakma <[email-masked]>, Akhil
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Fri, 29 Aug 2014 17:30:14 +0530 (IST)

Hello All, 

One more DHL case mishandled. This is not acceptable. 

We have been sending reminder several times to DHL UK. As per update earlier, we must escalate such delayed matters to L2 if you do not get appropriate response. Failing to do so lead to expiry of claim period. 

Issue reported on Aug 5, and till 29th, we've been sending notifications. This is against what I instructed you. 

NOTE THIS PROCEDURE AGAIN- 

-  Send reminder to DHL, mark 2 days pending (business days) 

- No response, send a reminder, mark 2 days pending (business days) 

- No response, escalate to L2 with a note on issue, and that DHL is not responding. 

Delivery issues are time sensitive. We must treat them accordingly. We can not wait for a missing laptop, as in above case, for months. A claim shud have been filed already. 

Everyone pls understaand this procedure. I do not expect to see further error on this. 

LTK1221601620655X 
	Tuesday, August 5, 2014 12:37 PM 
	Pending Internal Action 
	Outgoing Message on Saturday, August 23, 2014 7:53 AM 
Chat on Saturday, August 16, 2014 2:18 PM 
Details  

	Expand all   	Time Stamp 	Type 	Details 
	Friday, August 29, 2014 5:02 PM 	Note 	A new note was added by 'Subir Chakma'. 
	Friday, August 29, 2014 4:11 PM 	Note 	A new note was added by 'Asad Rizwan'. 
	Saturday, August 23, 2014 7:53 AM 	Outgoing Message 	A new outgoing message was added by 'Asad Rizwan'.. Status: Pending Internal Action 
	Saturday, August 16, 2014 2:18 PM 	Chat 	A new chat was handled by 'Asad Rizwan'. 
	Friday, August 15, 2014 6:35 AM 	Chat 	A new chat was handled by 'Albert'. 
	Thursday, August 14, 2014 6:50 AM 	Outgoing Message 	A new outgoing message was added by 'Vivian Guo'.. Status: Pending Internal Action 
	Wednesday, August 13, 2014 2:35 AM 	Note 	A new note was added by 'Sumit Gogia'. 
	Tuesday, August 12, 2014 8:33 PM 	Chat 	A new chat was handled by 'Albert'. 
	Tuesday, August 12, 2014 8:04 PM 	Chat 	A new chat was handled by 'Ibrahim Usmani'. 
	Monday, August 11, 2014 2:27 PM 	Incoming Message 	New incoming message from 'Samantha Vint (DHL GB)'. 
	Monday, August 11, 2014 2:10 PM 	Outgoing Message 	A new outgoing message was added by 'Vivian Guo'.. Status: Pending Customer Action 
	Monday, August 11, 2014 2:07 PM 	Outgoing Message 	A new outgoing message was added by 'Vivian Guo'.. Status: Pending Customer Action 
	Monday, August 11, 2014 1:59 PM 	Incoming Message 	New incoming message from 'Maicheal Sadely'. 
	Monday, August 11, 2014 1:46 PM 	Outgoing Message 	A new outgoing message was added by 'Vivian Guo'.. Status: Pending Internal Action 
	Monday, August 11, 2014 1:43 PM 	Incoming Message 	New incoming message from 'Maicheal Sadely'. 
	Monday, August 11, 2014 12:18 PM 	Outgoing Message 	A new outgoing message was added by 'Vivian Guo'.. Status: Pending Internal Action 
	Monday, August 11, 2014 12:11 PM 	Incoming Message 	New incoming message from 'Samantha Vint (DHL GB)'. 
	Monday, August 11, 2014 2:55 AM 	Chat 	A new chat was handled by 'Gelna'. 
	Sunday, August 10, 2014 11:07 PM 	Note 	A new note was added by 'Sumit Gogia'. 
	Sunday, August 10, 2014 11:06 PM 	Outgoing Message 	A new outgoing message was added by 'Sumit Gogia'.. Status: Pending Customer Action 
	Sunday, August 10, 2014 11:05 PM 	Outgoing Message 	A new outgoing message was added by 'Sumit Gogia'.. Status: Pending Customer Action 
	Friday, August 8, 2014 5:37 PM 	Incoming Message 	New incoming message from 'Maicheal Sadely'. 
	Friday, August 8, 2014 5:27 PM 	Incoming Message 	New incoming message from 'Maicheal Sadely'. 
	Friday, August 8, 2014 1:31 PM 	Outgoing Message 	A new outgoing message was added by 'Vivian Guo'.. Status: Pending Internal Action 
	Friday, August 8, 2014 1:29 PM 	Outgoing Message 	A new outgoing message was added by 'Vivian Guo'.. Status: Pending Internal Action 
	Friday, August 8, 2014 12:45 PM 	Incoming Message 	New incoming message from 'Samantha Vint (DHL GB)'. 
	Friday, August 8, 2014 3:54 AM 	Chat 	A new chat was handled by 'Gelna'. 
	Thursday, August 7, 2014 3:48 PM 	Note 	A new note was added by 'Sanjeev Khurma'. 
	Wednesday, August 6, 2014 3:41 PM 	Outgoing Message 	A new outgoing message was added by 'Sanjeev Khurma'.. Status: Pending Internal Action 
	Wednesday, August 6, 2014 3:37 PM 	Incoming Message 	New incoming message from 'Maicheal Sadely'. 
	Wednesday, August 6, 2014 2:40 PM 	Outgoing Message 	A new outgoing message was added by 'Sanjeev Khurma'.. Status: Pending Customer Action 
	Wednesday, August 6, 2014 2:38 PM 	Outgoing Message 	A new outgoing message was added by 'Sanjeev Khurma'.. Status: Pending Customer Action 
	Wednesday, August 6, 2014 2:35 PM 	Incoming Message 	New incoming message from 'Maicheal Sadely'. 
	Wednesday, August 6, 2014 1:43 PM 	Incoming Message 	New incoming message from 'Samantha Vint (DHL GB)'. 
	Wednesday, August 6, 2014 1:35 PM 	Outgoing Message 	A new outgoing message was added by 'Sanjeev Khurma'.. Status: Pending Internal Action 
	Wednesday, August 6, 2014 1:32 PM 	Outgoing Message 	A new outgoing message was added by 'Sanjeev Khurma'.. Status: Pending Internal Action 
	Wednesday, August 6, 2014 12:47 PM 	Incoming Message 	New incoming message from 'Samantha Vint (DHL GB)'. 
	Tuesday, August 5, 2014 4:15 PM 	Outgoing Message 	A new outgoing message was added by 'Sanjeev Khurma'.. Status: New/Not Started 
	Tuesday, August 5, 2014 12:37 PM 	Incoming Message 	New incoming message from 'Samantha Vint (DHL GB)'. 

Regards 
Subir