Subject: Promo code escalation - LTK1221601696858X
From: Subir Chakma <[email-masked]>
To: Khubrooh Siddiqui <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Rizwan Asad <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Subir Chakma <[email-masked]>, Akhil
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Thu, 28 Aug 2014 16:06:58 +0530 (IST)

Hello All, 

Before escalating a promo code issue, you must go to Cx account in cs.borderlinx, and try to apply the code. 

If the promo code is applying from your end, most likely the Cx is not entering it correctly. 

If you get error- tech/promo error, it means there is issue with the code and need to be checked further. 

In below case, it appears agent did not check promo before escalating it. Unnecessary escalation. 

Regards 
Subir