Subject: Blx Feedback - Standard of English
From: Subir Chakma <[email-masked]>
To: Sanjeev Khurma <[email-masked]>
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Tue, 26 Aug 2014 21:33:46 +0530 (IST)

The below highlighted sentence of yours is terrible. Please be careful how and what you communicate to Cx. It reflect the standard of the company. We don't want to create a bad impression with such sub-standard English. 

info: Your Issue ID for this chat is LTK1221601675113X 
Sanjeev: Welcome to Borderlinx. Thanks for your enquiry. Please allow me a moment while I read your query/question. 
Sanjeev: Hello Nadia 
Sanjeev: Please advise me what do you mean by Bayan? 
Nadia: Its a tax for receiving a shipment in Qatar 
Sanjeev: If there is any tax & duty applicable then you need to pay it 
Nadia: on DHL website it says: Bayan Fee: QAR 10/- per shipment Administration Fee: QAR 25/- per shipment 
Nadia: Other couriers are doing it and I wanted to know if Borderlinx charges me Bayan + Tax 
Sanjeev: We charge only charge once all charges which will include shipping cost, tax & duty if applicable and fuel charges 
Nadia: ok thank you 

Regards 
Subir