Subject: Concierge + Abbreviation
From: Subir Chakma <[email-masked]>
To: Khubrooh Siddiqui <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Rizwan Asad <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Subir Chakma <[email-masked]>, Akhil
Cc: Deeksha Dadu <[email-masked]>, admin <[email-masked]>
Date: Fri, 22 Aug 2014 18:27:22 +0530 (IST)

Hello, 

When informing customers about Concierge, can we please keep the information a bit more generic? 
Such as: Due to some temporary technical issues, we are unable to process US concierge orders at the moment. 

There is absolutely no reason to specify to customers the exact issue. 

Also, can we please avoid using abbreviations on our emails to customers? 

Thank you 

Regards, 
Katerina 
Reference number: LTK1221601671709X Please use this ticket number in any correspondence with us. 

Dear Irene, 
Welcome to Borderlinx. 
Currently we can not place concierge orders as the credit card we use normally for placing orders is having problem with the bank. 
Admin is working to fix the issue with the card. Till then all incoming concierge orders may encounter delay. We do not have an ETA when this will be fixed, but possibly in next few days time. 
The credit card we use to place order with, is not working. A new credit card has been applied, and is expected by later this week. 
We sincerely apologize for the inconvenience caused to you. 
Best Regards, 

Katerina Mousia 
Customer Service Manager