Subject: Re: Who handled this chat?
From: Deeksha Dadu <[email-masked]>
To: Sanjay Dutt <[email-masked]>, ibrahim <[email-masked]>, Rizwan Asad <[email-masked]>, sanjeev <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Amandeep Jangra <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, gelna <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Alok Kumar <[email-masked]>, Sumit Gogia <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, Khubrooh Siddiqui <[email-masked]>, Vivian Guo <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>, admin <[email-masked]>
Date: Wed, 20 Aug 2014 18:21:05 +0530 (IST)

Please note even if the suite and email address is correct, we should ask the customer to confirm/verify the name registered in the account and his connection with the account holder. 

Please let me know if you have any questions regarding this.

Regards,
Deeksha 

----- Original Message -----
From: "Deeksha Dadu" <[email-masked]>
To: "Sanjay Dutt" <[email-masked]>, "ibrahim" <[email-masked]>, "Rizwan Asad" <[email-masked]>, "sanjeev" <[email-masked]>, "Iftekhar Ahmed" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, "gelna" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Alok Kumar" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Khubrooh Siddiqui" <[email-masked]>, "Vivian Guo" <[email-masked]>
Cc: "Subir Bikas Chakma" <[email-masked]>, "admin" <[email-masked]>
Sent: Wednesday, August 20, 2014 4:40:03 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Who handled this chat?

Why was this basic point missed? We must invariably verify the name prior to assisting any customer. 

Same case,  under ticket: LTK1221601667801X
 
Customer qusay alhasan  is on  chat and discussing about suite:  0777-3825
 
But suite: 0777-3825 belongs to Mahmoud Majzoub
 
Can we please make sure that agents always verify the name prior to assisting any customer?