Subject: Who handled this chat?
From: Deeksha Dadu <[email-masked]>
To: Sanjay Dutt <[email-masked]>, ibrahim <[email-masked]>, Rizwan Asad <[email-masked]>, sanjeev <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Amandeep Jangra <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, gelna <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Alok Kumar <[email-masked]>, Sumit Gogia <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, Khubrooh Siddiqui <[email-masked]>, Vivian Guo <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>, admin <[email-masked]>
Date: Wed, 20 Aug 2014 16:40:03 +0530 (IST)

Why was this basic point missed? We must invariably verify the name prior to assisting any customer. 

Same case,  under ticket: LTK1221601667801X
 
Customer qusay alhasan  is on  chat and discussing about suite:  0777-3825
 
But suite: 0777-3825 belongs to Mahmoud Majzoub
 
Can we please make sure that agents always verify the name prior to assisting any customer?