Subject: Fwd: Shipping invoice & Shipment invoice
From: Subir Chakma <[email-masked]>
To: Khubrooh Siddiqui <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Rizwan Asad <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Subir Chakma <[email-masked]>, Akhil
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Fri, 15 Aug 2014 15:44:25 +0530 (IST)

Hello All, 

This is a reminder on previous update sent to you on August 9, 2014. 

    • For Blx shipment invoice, do not escalate issue to L3 or IT . Cx can login to his account, click shipment history, click order number and view. 
    • It can not be downloaded directly. Either take screenshot (if required 2-3 to cover entire page), or copy paste info to a file and save it in desired format. 
    • For customs invoice (shipping invoice), Cx can contact local DHL for it. We don't have a copy. Cx normally get one on delivery as BOE (Bill-of-Entry). 
    • If anyone is confused on any issue , just escalate to L2. I do not want to see another complaint on this please. 

Regards 
Subir 

----- Forwarded Message ----- 
From: "Subir Chakma" <[email-masked]> 
Subject: Blx update/feedback - IMP 

Dear All, 

Shipping invoice & Shipment invoice: The issue was mishandled by Sanjeev and Khubrooh. 
Sanjeev sent Invoice request to Hub (where did you get this procedure? ). Then he sent to IT after Hub clarified they can't provide invoice. 

L3 can issue shipment invoices in exceptional cases only. Cx can easily access it from his account Shipment History > View. 

Khubrooh noted - "Even I tried checking it in the history on Google chrome but nothing shows". The shipment history can be viewed only from Cx account. How did you check? 

Hello,  LTK1221601617078X 

Please be advised that in this ticket we asked IT to provide shipping invoice, which they did, although the same was included in package that customer received.  
Once the customer asked for different invoice, the request was just forwarded to IT again.  

Please be advise that we have only 2 types of invoices: 

-Shipping invoice - invoice that is included in package and has information about the dutiable value and description of the goods. This invoice is for customs purposes. 
-Shipment invoice - this invoice has information and breakdown of all charges the customer paid us for certain order. This is available to customers in shipment history.  

This was discussed earlier for -  LTK1221601230500X 

Shipping   invoice  should not be requested from IT in any case. For them there are several types of  invoices , but for CS purposes we need just the  invoice  from customer's account.  

Please inform the agents, so we can avoid confusion and delays.  Thank you,  Ljubica 

Shipping invoice & Shipment invoice: The issue was mishandled by Sanjeev and Khubrooh. 
Sanjeev sent Invoice request to Hub (where did you get this procedure? ). Then he sent to IT after Hub clarified they can't provide invoice. 

L3 can issue shipment invoices in exceptional cases only. Cx can easily access it from his account Shipment History > View. 

Khubrooh noted - "Even I tried checking it in the history on Google chrome but nothing shows". The shipment history can be viewed only from Cx account. How did you check? 

Hello,  LTK1221601617078X 

Please be advised that in this ticket we asked IT to provide shipping invoice, which they did, although the same was included in package that customer received.  
Once the customer asked for different invoice, the request was just forwarded to IT again.  

Please be advise that we have only 2 types of invoices: 

-Shipping invoice - invoice that is included in package and has information about the dutiable value and description of the goods. This invoice is for customs purposes. 
-Shipment invoice - this invoice has information and breakdown of all charges the customer paid us for certain order. This is available to customers in shipment history.  

This was discussed earlier for -  LTK1221601230500X 

Shipping   invoice  should not be requested from IT in any case. For them there are several types of  invoices , but for CS purposes we need just the  invoice  from customer's account.  

Please inform the agents, so we can avoid confusion and delays.  Thank you,  Ljubica 

Regards 
Subir