Subject: Re: Blx Feedback - Routing future messages policy
From: Sumit Gogia <[email-masked]>
To: Subir Chakma <[email-masked]>
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>, Khubrooh Siddiqui <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Rizwan Asad <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Akhil P Walia <[email-masked]>, amandeep <[email-masked]>
Date: Thu, 14 Aug 2014 22:37:27 +0530 (IST)

Noted: All are the resolved chat tickes and no further action required.

----- Original Message -----
From: "Gelna Genosolango" <[email-masked]>
To: "Subir Chakma" <[email-masked]>
Cc: "admin" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Khubrooh Siddiqui" <[email-masked]>, "Iftekhar Ahmed" <[email-masked]>, "Rizwan Asad" <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, "Sanjeev Khurma" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Alok Kumar" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Vivian Guo" <[email-masked]>, "Ibrahim Usmani" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Akhil P Walia" <[email-masked]>, "amandeep" <[email-masked]>
Sent: Thursday, August 14, 2014 10:01:11 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Re: Blx Feedback - Routing future messages policy

All below tickets mentioned was resolved during chat session. No pending action needed. All tickets I've escalated or awaiting Pending Customers Action  are always marked : To Me.

Rgds,
Gelna
----- Original Message -----
From: "Amandeep Jagra" <[email-masked]>
To: "Subir Chakma" <[email-masked]>
Cc: "admin" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Khubrooh Siddiqui" <[email-masked]>, "Iftekhar Ahmed" <[email-masked]>, "Rizwan Asad" <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, "Sanjeev Khurma" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Alok Kumar" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Vivian Guo" <[email-masked]>, "Ibrahim Usmani" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Gelna Genusolango G" <[email-masked]>, "Akhil P Walia" <[email-masked]>
Sent: Thursday, August 14, 2014 3:23:58 PM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi
Subject: Re: Blx Feedback - Routing future messages policy

Noted. All these are resolved tickets. No further action needed. 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "Khubrooh Siddiqui" <[email-masked]>, "Iftekhar Ahmed" <[email-masked]>, "Rizwan Asad" <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, "Sanjeev Khurma" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Alok Kumar" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Vivian Guo" <[email-masked]>, "Ibrahim Usmani" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Gelna Genusolango G" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Akhil P Walia" <[email-masked]> 
Cc: "admin" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Thursday, August 14, 2014 11:16:30 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Blx Feedback - Routing future messages policy 

Hello All, 

Despite procedure in placed, below agents are not following it. They are not marking Route future messages: To Me, when they release their Tickets. 

Why do you tend to bypass procedure? 

Only Sumit tickets would file up 2/3 pages. Not much behind are Amandeep, Gelna, Khubrooh. 

This is last reminder to you all. I do not want to see any ticket that is not marked TO ME in future. Ensure strict compliance to this procedure. 

PLUS - @All, I've observed that you do not put Notes in the tickets when you call/receive calls in LP. All tickets on Calls in LP must have a Note. Even if the number could not be connected, or incase of connection issue etc.. there should be a note before you release the ticket from your workspace. Some notes could be- 

- Call not picked up/responded 

- Call not connecting/Wrong number 

- Bad connection, calling through IP phone 

- Test call 

- etc 

	Ticket 	Agent 	Route future messages: To Me 
	LTK1221601653452X 	Khubrooh 	No 
	LTK1221601653747X 	Khubrooh 	No 
	LTK1221601653777X 	Khubrooh 	No 
	LTK1221601653794X 	Khubrooh 	No 
	LTK1221601653745X 	Khubrooh 	No 
	LTK1221601653790X 	Amandeep 	No 
	LTK1221601650577X 	Amandeep 	No 
	LTK1221601653793X 	Amandeep 	No 
	LTK1221601653795X 	Amandeep 	No 
	LTK1221601653800X 	Amandeep 	No 
	LTK1221601650094X 	Amandeep 	No 
	LTK1221601653746X 	Amandeep 	No 
	LTK1221601653804X 	Amandeep 	No 
	LTK1221601653754X 	Amandeep 	No 
	LTK1221601653343X 	Gelna 	No 
	LTK1221601652895X 	Gelna 	No 
	LTK1221601652426X 	Gelna 	No 
	LTK1221601652777X 	Gelna 	No 
	LTK1221601653083X 	Gelna 	No 
	LTK1221601653147X 	Gelna 	No 
	LTK1221601653177X 	Gelna 	No 
	LTK1221601653273X 	Gelna 	No 
	LTK1221601653312X 	Sumit 	No 
	LTK1221601653278X 	Sumit 	No 
	LTK1221601653258X 	Sumit 	No 
	LTK1221601653247X 	Sumit 	No 
	LTK1221601653227X 	Sumit 	No 
	LTK1221601653216X 	Sumit 	No 
	LTK1221601649627X 	Sumit 	No 
	LTK1221601653110X 	Sumit 	No 
	LTK1221601653060X 	Sumit 	No 
	LTK1221601652896X 	Sumit 	No 
	LTK1221601652894X 	Sumit 	No 
	LTK1221601652866X 	Sumit 	No 
	LTK1221601649052X 	Sumit 	No 

Regards 
Subir 

-- 

Regards, 
Amandeep 
Borderlinx Team