Subject: Blx Feedback - LTK1221601638798X
From: Subir Chakma <[email-masked]>
To: Rizwan Asad <[email-masked]>
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Thu, 14 Aug 2014 10:17:49 +0530 (IST)

Hello Rizwan, 

There is no 'Note' to your Arabic chat. This was made mandatory. Pls take this ticket again, and put a note for every one's reference. In future do not miss this step. 

Additionally, we are chasing this Cx for a shipment (Lip balm) which was returned back to US Hub as it could not clear KSA customs. Now, US customs is holding it back as need ' Manufacturer name and address'. Cx needed to provide these informations. Ticket reference is LTK1221601621456X going on since August 5, 2014. Whereas, your chat happened on August 9, 2014. Therefore, it is apparent that you did not check history while handling the chat. Had you checked, and gotten the information, the case would have been resolved by now. 

Pls ensure mandatory steps are followed strictly. 

Regards 
Subir