Subject: Blx Feedback - LTK1221601215518X
From: Subir Chakma <[email-masked]>
To: Ibrahim Usmani <[email-masked]>, Iftekhar Ahmed <[email-masked]>
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Wed, 13 Aug 2014 12:10:43 +0530 (IST)

Hello Ibrahim, 

You have handled this case since beginning. Started on May 17th, today is Aug 13th, and the issue is not yet resolved. Since its about 3 months now, DHL do not show any tracking. 

Why the case is still pending? What happened to the chat? Did the Cx received? Why it took that long to resolve it? Did you contact L2 if you are unable to resolve? 

Pls explain all my points after you review the ticket again. 

And if you can not resolve it, why you do not transfer the ticket to L2. By just putting a note, and emailing thru zimbra is not the procedure. You know it well. 

@Iftekhar, I need to know why you transferred this to Ibrahim if you are not able to resolve it. Should you not transfer to L2? 

Regards 
Subir