Subject: Fwd: Blx general update - Concierge & Clearance fee
From: Subir Chakma <[email-masked]>
To: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Tue, 12 Aug 2014 16:23:55 +0530 (IST)

FYI 

Regards 
Subir 

----- Forwarded Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "Khubrooh Siddiqui" <[email-masked]>, "Iftekhar Ahmed" <[email-masked]>, "Rizwan Asad" <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, "Sanjeev Khurma" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Alok Kumar" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Vivian Guo" <[email-masked]>, "Ibrahim Usmani" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Gelna Genusolango G" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Akhil P Walia" <[email-masked]> 
Sent: Tuesday, August 12, 2014 4:23:33 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Blx general update - Concierge & Clearance fee 

Concierge credit card: 

As you all are aware, we can not place any new concierge order. The credit card we use to place order with, is not working. A new credit card has been applied, and is expected by later this week. 

Pls advise customer that require urgency that unfortunately, no new orders can be placed immediately. Those who already submitted their orders can wait until payment issue is resolved, or can cancel their orders. 

To the customer just inform them that there is payment issue, and it is taking more time then expected to fix it. We are working on priority to have it resolved by end of this week. Sincere apologies for the inconvenience caused. 

Clearance fee: 

All should be aware that there is a handling fee charged by Blx due to the increased complexity and cost of clearing customs. We have different rates for several countries, which is updated in canned responses. 

However, in a recent conversation with L3, they stated that Kuwaiti cleareance fee has been increased to 8.5% on CIF value from initial 5%. We were not aware of it. Additionally, we are NOT suppose to give out the rates unless the Cx specifically ask for it. Blx do not want the Cx to know the additional customs clearance fee. But if someone insist, pls do give it. 

Remaining cleareance fee rates remain same. 

Regards 
Subir