Subject: DOC matters - IMP
From: Subir Chakma <[email-masked]>
To: Khubrooh Siddiqui <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Rizwan Asad <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Subir Chakma <[email-masked]>, Akhil
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Sun, 10 Aug 2014 08:37:22 +0530 (IST)

Dear All, 

In below AE escalation, agent is literally arguing delay and rationality of DOC inspection for said item. 

Pls note that being a shipping company, we are governed by certains laws. We need to follow them strictly to avoid legal issues with US govt. The item in question is a "gun cleaning accessory", and is rightfully under DOC (Department of Commerce) inspection. 

As per PG list, gun or gun accessories are clearly stated to be restricted items. It does not matter where you are shipping it to. Merchant can ship it directly because they may have the required License/Permit to sell and ship such items, or even guns. Borderlinx as a shipping company do not have such permit/license to handle such items, including HAZ materials. 

Once an item is declared to DOC, we do not know when actual inspection will happen by them, or a time frame. We can only follow up with DOC, but cannot press them with urgency. They are govt. agency, and do not work for us. 

Until DOC clearance is received, we can not do anything with the item. It will be held at the hub until final outcome is received. It can be destroyed/seized or cleared.   

Pls understand the above logic and handle similar issues accordingly. And of course do not argue with Hub for the delay or rationality behind DOC inspection, as such delays are expected when DOC is involved. Additionally DHL guys know their rule book. You can simply send kind reminders for update to Hub. 

LTK1221601632958X 

Regards 
Subir