Subject: Blx Feedback - IMP
From: Subir Chakma <[email-masked]>
To: Khubrooh Siddiqui <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Rizwan Asad <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Subir Chakma <[email-masked]>, Akhil
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Sat, 9 Aug 2014 14:48:33 +0530 (IST)

Dear All, 

Chat disconnected/ cut off in middle of conversation - Please ensure to drop an email to Cx, if you could not complete the chat, or the customer query was not answered properly/completely during  the chat. This is a mandatory process now, and strict compliance is required by all. 

Most importantly, everyone must follow the Termination procedure. 

- Allow 2 mins after your response. 

- If you still do not get a response, ask if the customer is still connected in the chat. 

- Wait for another 2 mins after your response. 

- If you still do not get a response from the customer, proceed with termination after giving standard response (CTRL + N). 

In below chat, the termination procedure was not followed correctly, leading to customer, and client complaint. 

Regards 
Subir