Subject: Borderlinx complaint
From: Deeksha Dadu <[email-masked]>
To: ibrahim <[email-masked]>, Sanjay Dutt <[email-masked]>, sanjeev <[email-masked]>, Sumit Gogia <[email-masked]>, Alok Kumar <[email-masked]>, Khubrooh Siddiqui <[email-masked]>, Amandeep Jangra <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Rizwan Asad <[email-masked]>, Vivian Guo <[email-masked]>, gelna <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>, admin <[email-masked]>
Date: Fri, 8 Aug 2014 18:22:55 +0530 (IST)

Hello, 

please see below. Who ticket is this? 

please pass it on if I have missed any agent in this email.

LTK1221601617078X

Please be advised that in this ticket we asked IT to provide shipping invoice, which they did, although the same was included in package that customer received. 
Once the customer asked for different invoice, the request was just forwarded to IT again. 

Please be advise that we have only 2 types of invoices:

-Shipping invoice- invoice that is included in package and has information about the dutiable value and description of the goods. This invoice is for customs purposes.

-Shipment invoice- this invoice has information and breakdown of all charges the customer paid us for certain order. This is available to customers in shipment history. 

This was discussed earlier for - LTK1221601230500X

Shipping invoice should not be requested from IT in any case. For them there are several types of invoices, but for CS purposes we need just the invoice from customer's account. 

Please inform the agents, so we can avoid confusion and delays. 

Thank you, 
Ljubica