Subject: Citibank Payment Issue - update form the client
From: Deeksha Dadu <[email-masked]>
To: ibrahim <[email-masked]>, Sanjay Dutt <[email-masked]>, sanjeev <[email-masked]>, Sumit Gogia <[email-masked]>, Alok Kumar <[email-masked]>, Khubrooh Siddiqui <[email-masked]>, Amandeep Jangra <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Rizwan Asad <[email-masked]>, Iftekhar Ahmed <[email-masked]>, gelna <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Vivian Guo <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>, akhil <[email-masked]>, admin <[email-masked]>
Date: Thu, 7 Aug 2014 20:28:03 +0530 (IST)

Hi all,

please see the update from Bordelrinx on payment issue. Please let me or Akhil know if you have any questions regarding this so that we can check it for you with the client. 

regards,
deeksha 

Hello, 

It seems that Citibank customers (not just Singapore) are encountering some payment issues and after checking with IT they informed us that the issue is on payment gateway from Citibank's side. 

They are communicating with Citibank and waiting information from them when the issue will be solved. We do apologise for the inconvenience this may have caused to customers, but unfortunately we cannot fix the issue since it is not from our end. 

If a customer is complaining because he cannot make a payment, please go to payments in cs.borderlinx.com and check the note why the transaction is rejected. If you see in note that there was a problem communicating with server, that means that payment did not go through Citibank's payment gateway. 

Hope this explains the issue, and that we won't have many customers complaining. 
If you have any questions, please feel free to ask.

Regards,
Ljubica