Subject: PKR - important instruction
From: Deeksha Dadu <[email-masked]>
To: Kachurin Vashi <[email-masked]>, M ramananda <[email-masked]>, romesh <[email-masked]>, prem <[email-masked]>, Sidheswar <[email-masked]>, emelyn <[email-masked]>, Rahul Kumar <[email-masked]>
Cc: admin <[email-masked]>
Date: Wed, 6 Aug 2014 16:58:39 +0530 (IST)

Hi all,

if a player comes o chat and straight away asks to speak with another agent or someone in senior team, you are not supposed to randomly just transfer the chat without even understanding the issue. 

You must ask more details, try to understand the problem and resolve it if you can instead of just transferring the chat because every Agent is trained to deal with most types of issues.
 
We do not want to transfer random chats only because players ask for it, we must always be sure that there is a good reason for that otherwise there is no reason to do that.

Regards,
Deeksha