Subject: Update 2014-08-05
From: Suneel Rawat <[email-masked]>
To: admin <[email-masked]>
Cc: Suneel Rawat <[email-masked]>
Date: Wed, 6 Aug 2014 05:59:51 +0530 (IST)

Update 2014-08-05
------------------
Today:
-Training provided to Elvis and Kartik on Zhunrize.
-Review of calls for evaluation of agents

Tomorrow:
-Review of calls for evaluation of agents
-prod info review (related with the calls being evaluated)
-Cross checking and confirming defined processing/response time for various Zhunrize processes.

List of calls evaluated:

RINA
052164762	6602	11:11:09
Korean support required, but not available. Call back no. taken.

ANA
065135080	6602	11:06:12
Korean support required, but not available. 

DIVI
097730127	6602	10:51:05
Korean support required, but not available. transfer successful.

3473125266	6602	14:47:30
Chinese support required, but not available. Agent tried to help resolve the issue.

Agent unknown.
3102378675	6602	15:25:23
Agent inaudible initially. 
ID29800. Customer Premier EBO, Bonus and Award points both zero and not store start date?
Initial comprehension issues with agent today. Issue escalated but since0
Escalation team not available, call back no. taken.

SAM
3143982724	6602	13:38:33
342480 order. ID45764. Order not received. System not accessible. Call back promised.

4045938151	6602	15:14:03
ID27799. Taken call back no. to escalated issue as system not working.

JAY
4042750374	6602	15:16:16
Total 4 calls received from this number.
ID44823. Agent seems flustered a little. Seemed to hesitate to take control of the call. 

Regards,
Suneel Rawat
Manager Quality Assurance
LSM