Subject: Re: GE abandoned chats
From: Jade Cuizon <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: akhil <[email-masked]>, admin <[email-masked]>, ankur <[email-masked]>, Sona Kala Chakma <[email-masked]>, surajit <[email-masked]>, emelyn <[email-masked]>, Richard Plateros <[email-masked]>, M ramananda <[email-masked]>
Date: Mon, 4 Aug 2014 22:51:30 +0530 (IST)

Hi Ma'am, 

May we know if what is the time zone of the time given below? 

Regards, 
Jade 
----- Original Message ----- 
From: "Deeksha Dadu" <[email-masked]> 
To: "ankur" <[email-masked]>, "Sona Kala Chakma" <[email-masked]>, "surajit" <[email-masked]>, "emelyn" <[email-masked]>, "Richard Plateros" <[email-masked]>, "M ramananda" <[email-masked]> 
Cc: "akhil" <[email-masked]>, "admin" <[email-masked]>, "Jade Cuizon" <[email-masked]> 
Sent: Monday, August 4, 2014 8:25:20 PM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi 
Subject: GE abandoned chats 

despite so many agents logged in, why do I see these chats abandoned chats after waiting for over 1 and 2 minutes? This is completely unacceptable. 

GE 6:00 PM 2 0:01:29 Ankur,Ramananda,Jennifer 
GE 5:00 AM 1 0:02:42 Sona,Surajit,Emelyn,Richard