Subject: GE abandoned chats
From: Deeksha Dadu <[email-masked]>
To: ankur <[email-masked]>, Sona Kala Chakma <[email-masked]>, surajit <[email-masked]>, emelyn <[email-masked]>, Richard Plateros <[email-masked]>, M ramananda <[email-masked]>
Cc: akhil <[email-masked]>, admin <[email-masked]>, Jade Cuizon <[email-masked]>
Date: Mon, 4 Aug 2014 17:55:20 +0530 (IST)

despite so many agents logged in, why do I see these chats abandoned chats after waiting for over 1 and 2 minutes? This is completely unacceptable. 

GE	6:00 PM	2	0:01:29	Ankur,Ramananda,Jennifer
GE	5:00 AM	1	0:02:42	Sona,Surajit,Emelyn,Richard