Subject: Blx feedback - LTK1221601557147X | 0795-7341, AWB 2535956091
From: Subir Chakma <[email-masked]>
To: Sumit Gogia <[email-masked]>
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Fri, 1 Aug 2014 10:21:09 +0530 (IST)

LTK1221601557147X | 0795-7341, AWB 2535956091 

Hello Sumit, 

You have totally and completely messed up this ticket big time, wasting every one's time, and testing the customer's patience. 

Error 1- Wrong email sent to Neil, instead of UK. So basic, but you learned to repeat such careless mistakes time and again. 

Error 2 - DHL UK says, it ws returned through SAME waybill number i.e 2535956091. You are sending email to UK for return tracking, but who confirmed twice that it was returned under same Tracking. That's why they are pissed off with your stupid follow up, and are not responding. 

Error 3 - You should have escalated to Hub to locate package under missing shipment long time back after first DHL UK email. 

Error 4 - Perhaps we just lost a customer because of you. 

I want you to go thru the ticket again, from beginning to last note you put, and tell me point-by-point, what and where you did not understand. Give me a reason why you mishandled the tickets. 

You are a senior now, so this kind of errors are unacceptable from you, and my reason for being frustrated here. 

Regards 
Subir