Subject: Update 2014-07-30
From: Suneel Rawat <[email-masked]>
To: admin <[email-masked]>
Cc: Suneel Rawat <[email-masked]>
Date: Thu, 31 Jul 2014 06:06:00 +0530 (IST)

Update 2014-07-30

Today:
-Call Evaluation report.
-Review of calls.
-online interaction with Buffer agents to evaluate their call handling skills.

Tomorrow:
-Review of calls for evaluation of agents.
-prod info review
- conditional review iSymphony user manual for its reporting options. (firewall security permission requested)

Regards,
Suneel Rawat
Manager Quality Assurance
LSM