Subject: Re: who is responsible for these abandoned chats again?
From: Gelna Genosolango <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: subir <[email-masked]>, "Akhil P. Walia" <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Wed, 30 Jul 2014 23:59:41 +0530 (IST)

Hi Deeksha maam,

We are sorry to know that there were abandoned chats. All of us never puts our status Away only when we go for a break or Back in 5 Status if we want to go to Comfort room but that would only take 2-3 mins . We understand that we must avoid such thing to happen again. 

Rgds,
Gelna

----- Original Message -----
From: "Deeksha Dadu" <[email-masked]>
To: "Iftekhar Ahmed" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "sanjeev" <[email-masked]>, "gelna" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Sumit Gogia" <[email-masked]>
Cc: "Subir Bikas Chakma" <[email-masked]>
Sent: Wednesday, July 30, 2014 6:49:37 PM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi
Subject: who is responsible for these abandoned chats again?

WHY? 

If a chat is waiting, the agents on away status must come online immediately and accept a chat. 

Borderlinx	6:00 PM	2	0:00:55	Iftekhar,Sanjay,Sanjeev
Borderlinx	9:00 PM	2	0:00:33	Iftekhar,Sanjay,Sanjeev OR Gelna,Kaeiara,Sumit