Subject: Update 2014-07-29
From: Suneel Rawat <[email-masked]>
To: admin <[email-masked]>
Cc: Suneel Rawat <[email-masked]>
Date: Wed, 30 Jul 2014 22:26:57 +0530 (IST)

Update 2014-07-29

Today:
-Review of calls for evaluation of agents.
-Call center KPIs format worked.
-prod info review

Tomorrow:
-Call Evaluation report.
-Review of calls.
-online interaction with Buffer agents to evaluate their call handling skills.
-review iSymphony user manual for its reporting options.

Regards,
Suneel Rawat
Manager Quality Assurance
LSM