Subject: Re: who is responsible for these abandoned chats again?
From: Deeksha Dadu <[email-masked]>
To: Sanjeev Khurma <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>, admin <[email-masked]>
Date: Wed, 30 Jul 2014 16:34:14 +0530 (IST)

sanjeev, 

your online time was not even complete. Yesterday neither your login hours were complete nor were your online time. your login time was 8 hours and 36 minutes when it should be 9 hours and your online time was only 6 hours and 19 minutes when it should be minimum of 7 hours. So you were not online the whole time. Why?

----- Original Message -----
From: "Sanjeev Khurma" <[email-masked]>
To: "Deeksha Dadu" <[email-masked]>
Sent: Wednesday, July 30, 2014 4:27:24 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Re: who is responsible for these abandoned chats again?

Hello Madam,

Please be advised that I was online for all the times and handling mostly 3 chats for the day so I am not sure how the chat is abandoned as the chat flow is very much for the day.

Regards
Sanjeev Khurma

----- Original Message -----
From: "Deeksha Dadu" <[email-masked]>
To: "Iftekhar Ahmed" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "sanjeev" <[email-masked]>, "gelna" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Sumit Gogia" <[email-masked]>
Cc: "Subir Bikas Chakma" <[email-masked]>
Sent: Wednesday, July 30, 2014 4:19:37 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: who is responsible for these abandoned chats again?

WHY? 

If a chat is waiting, the agents on away status must come online immediately and accept a chat. 

Borderlinx	6:00 PM	2	0:00:55	Iftekhar,Sanjay,Sanjeev
Borderlinx	9:00 PM	2	0:00:33	Iftekhar,Sanjay,Sanjeev OR Gelna,Kaeiara,Sumit