Subject: PKR client complaint
From: Deeksha Dadu <[email-masked]>
To: Rahul Kumar <[email-masked]>, romesh <[email-masked]>, Kachurin Vashi <[email-masked]>
Cc: M ramananda <[email-masked]>, prem <[email-masked]>, admin <[email-masked]>
Date: Wed, 23 Jul 2014 13:08:44 +0530 (IST)

Hi,

Please see the client complaint below. I need an explanation for this carelessness from all the three agent involved immediately.

Regards,
Deeksha 

Hi there

Please can you stress the importance of not including any other e-mail addresses when sending an e-mail to a player.

Especially when claims of account hacking are involved.

Please see ticket LTK111530126502231X
Not the easiest of queries, as the player sends an e-mail to 3 different e-mail addresses - one of which is [email-masked].

correctly identified as spam by Romesh and trashed

We then get a new e-mail sent JUST to abuse, claiming her e-mail account is hacked and her PKR account used without her knowledge. 

Kachuirin correctly asks security questions, but sent the 3-mail to the original 3 addresses. Her reply was again sent to the same 3 e-mail address, which totally compromised the account.

Romesh then follows up with the same, as does Rahul.

The matter has now been passed to Sec investigations for discrepancies on the account involved, XxGoldiggerxX and goldigger2 however at no point should any other e-mail addres have been used to contact this player other than the one she used to contact us on. 

Many thanks!

Corrine