Subject: some Issues need to be resolved
From: Suneel Rawat <[email-masked]>
To: admin <[email-masked]>
Cc: Suneel Rawat <[email-masked]>
Date: Tue, 22 Jul 2014 21:08:15 +0530 (IST)

Some of the Issues to be resolved for achievement of the 3month-objectives:

1. Desk.com  - Access to all levels/accounts.
2. Net access required - to research and prepare info and programs for training of teams. 
                       - Some links from the Zr-updates blog do not open. 
3. Separate computer for running 'iSymphony V3 Panel' for real-time monitoring of Bria phones (It stops all other applications and then itself stops) 
4. Daily Report by Agents 
     - Need simpler UI for them, 
     - to organize in an Excel sheet or a Database to collate and interpret at LSM (something like Google Forms)
     - Agents also can see all the info they have submitted (no modification once submitted)

5. For Language Skills Enhancement exercises - (need to run it throungh technical experts)may be we cud upload recordings on an exclusive blog, and Agents can login and listen, and if possible record their voice samples right in the site itself everyday, and which we can check from here in Delhi!! 

Regards,
Suneel Rawat
Manager Quality Assurance
LSM