Subject: Zhuncity Philippines - Objectives for next 3 months
From: Suneel Rawat <[email-masked]>
To: admin <[email-masked]>
Cc: Suneel Rawat <[email-masked]>
Date: Tue, 22 Jul 2014 05:30:53 +0530 (IST)

Zhuncity Philippines: 
Objectives for next 3 months 

1. Ownership of QA and Training in next 15 days (by 7 August 2014). 
2. Agents to have excellent product knowledge. 
3. Agents to disseminate only correct information. 
4. All Standardized Templates for Spiels for Processes and Procedures applied during the calls. 
5. Agents to correctly process customer calls: 
-managing the customer calls as per specified process templates, 
-understanding customer query, 
-taking correct action for its resolution: opening ticket, escalation, approaching right person, call back/send email as required/promised. 
7. Establishing the appropriate performance reporting and evaluation system for the Zhunrize Phil Call Centre, its Agents and Supervisor. 
8. Selecting and preparing one person to supervise the team at Zhunrize Philippines Call Center. 

This is for your review and confirmation. 

Regards, 
Suneel Rawat 
Manager Quality Assurance 
LSM