Subject: Why are Inbox chats being transferred?
From: Deeksha Dadu <[email-masked]>
To: praveen <[email-masked]>
Cc: aruna <[email-masked]>, admin <[email-masked]>
Date: Mon, 21 Jul 2014 17:36:21 +0530 (IST)

Praveen,

Aruna has noticed several of your chats that you transferred to other agents. WHY? I need an IMMEDIATE EXPLANATION. Who has given your permission to do this? 

If you do not an answer, you can always check with the other agents but under no circumstances should any chat be transferred to any other agent.