Subject: Agent improvement
From: Suneel Rawat <[email-masked]>
To: admin <[email-masked]>
Date: Fri, 18 Jul 2014 23:25:27 +0530 (IST)

Dear Saurabh,

Plan for Agent improvement:

Rina has communication issues. Plan is to give her feedback and discuss steps needed for improvement. And use Role Play. 

Sotico has fallen sick. I will proceed with Albert, who has similar issues.

The activities with them will be done today and tomorrow. I can not do much on accented pronunciation, but would like to concentrate more on the procedure.

Regards,
Suneel Rawat
Manager Quality Assurance
LSM