Subject: Promo code issue - BAK2BDX20
From: Subir Chakma <[email-masked]>
To: Iftekhar Ahmed <[email-masked]>, Rizwan Asad <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Subir Chakma <[email-masked]>, Akhil P Walia <[email-masked]>
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Fri, 18 Jul 2014 07:58:54 +0530 (IST)

Dear All 

It appears that mass email has been sent to Cx with below promo. Apparently, it is not working for most customers, and I believe they are not eligible either. They have recent shipment/s released, whereas, the promo is for those who have not used our service for last 9 months or so. 

We are getting many complaints that the promo is not working. Please follow the below procedure to handle any such issue reported over chat/email/phone- 

For promo code issue- 

 - Adivse the customer to forward the original promo email they received from us to [email-masked] 

 - Advise them that we will check the matter with IT dept.  and will email them on the outcome as soon as possible. 

 - Ch eck wtih the customer if they have a duplicate account with us. 

 - Escalate to L2 

Regards 
Subir