Subject: Blx feedback - client feedback
From: Subir Chakma <[email-masked]>
To: Iftekhar Ahmed <[email-masked]>, Rizwan Asad <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Subir Chakma <[email-masked]>, Akhil P Walia <[email-masked]>
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Tue, 15 Jul 2014 07:09:20 +0530 (IST)

Dear All, 

Pls see the below feedback from the client. It is truly disappointing to see that we can not even relay a simple message to the customer as intended by the client. What a shame! 

Hello,  

Please see the ticket LTK1221601497382X. In my note agents were advised to offer the following options to the customer: 

"After reviewing her case we can offer the following: to refund 50% off her shipping cost for order 1562493 (55.50USD), but the code CITI50 cannot be used anymore; or she can use the code for her next shipment order (code is valid until 31.07.2014)" 

But this is the email sent to the customer: 

"This is in regards to the live chat you had. Please note as per update from our senior team please accept promo code 1562493 of value USD 55.50 which is valid till 31st July 2014. We do apologize for the inconvenience caused to you." 

Please advise agents to read the notes in order to avoid confusion and inconvenience.  

Thank you,  
Ljubica