Subject: Parables- important information
From: Deeksha Dadu <[email-masked]>
To: Devendra Madan <[email-masked]>, Harish Chauhan <[email-masked]>, Nitin Kumar <[email-masked]>, Rahul Kumar <[email-masked]>, Sona Kala Chakma <[email-masked]>, Jitendra Kumar Mahato <[email-masked]>, M ramananda <[email-masked]>
Cc: akhil <[email-masked]>, admin <[email-masked]>
Date: Fri, 11 Jul 2014 19:20:13 +0530 (IST)

Hi all,

Please go through the information below carefully and let me know if you have any other questions: 

1. We DO NOT accept pre paid cards on Parables so if the customer asks you on chat, the answer is 'No'

2. You CAN check in the backend if the customer has taken a free trial or not. This is how you judge:

Registered users (the status says registered): came to our website, entered their email address and created a password ONLY. Did not activate trial. Do not have access to our network. When they sign in to their account, they get taken to the paywall page.

Subscriber: came to our website, entered their email address and created a password. Entered their credit card information. Are in a trial/or did complete the trial (depending on when they first joined i.e. their date of joining which is mentioned in the backend) and have access to network and our movies.

To summarize, on some customer accounts you will see only the "registered" box checked. Which again means that they have not started the trial because they have not entered their credit card info. So, all they did is register their email and password in our system. For customers that show both the registered and subscriber boxes checked, they have registered their email and password with us AND have also entered their credit card information.

You will not be able to see what type of trial they are in. Most often, it's the 30 day trial. There are very few people that do the 10 day trial or other types of trial we offer. If your are not sure what type of trial customer is talking about, it is safe to ask  if they have referring to the 30 days free trial on website, through email (or whatever else you think customer may be talking about).

However, if a customer says he signed up for the trial and doesn't have access, make sure the boxes registered and subscriber are checked. If it only shows the registered box checked, then the customer did not complete the steps to start the trial. In other words, they didn't enter their credit card information. 

Hope it clears your doubts. 

Regards,
Deeksha