Subject: Inbox- important
From: Deeksha Dadu <[email-masked]>
To: Devendra Madan <[email-masked]>, Jitendra Kumar Mahato <[email-masked]>, Binod Joshi <[email-masked]>, Harish Chauhan <[email-masked]>, mayank <[email-masked]>, rajat <[email-masked]>, Bidyut Kumar <[email-masked]>, ankur <[email-masked]>, surajit <[email-masked]>, Sona Kala Chakma <[email-masked]>, praveen <[email-masked]>
Cc: aruna <[email-masked]>, admin <[email-masked]>, M ramananda <[email-masked]>
Date: Fri, 11 Jul 2014 19:01:44 +0530 (IST)

Hi all,

It has been noticed that lot of agents do not complete the operator surveys or submit surveys without adequate or correct notes. We have received a client complaint for this. 

Reasons seen for not completing surveys is ticket left in operator queue to long and auto-sent to Resolution team without operator notes. 

Please make sure that this is the last time I have received this complaint. There is no reason for not making sure that you complete the operator survey properly. If anyone does not do this, please be ready to have a very good explanation for this.

Amongst other complaint is unnecessary escalations. please make sure that if an issue can be resolved at your end, it must be done. there must not be any unnecessary escalations.

Aruna will be monitoring these things everyday.

Regards,
Deeksha