Subject: Re: Blx feedback
From: Amandeep Jagra <[email-masked]>
To: Subir Chakma <[email-masked]>
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Fri, 4 Jul 2014 07:45:14 +0530 (IST)

Noted. 

Thanks. 

-- 

Regards, 
Amandeep 
Borderlinx Team ----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "Iftekhar Ahmed" <[email-masked]>, "Rizwan Asad" <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, "Sanjeev Khurma" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Alok Kumar" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Vivian Guo" <[email-masked]>, "Ibrahim Usmani" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Gelna Genusolango G" <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Akhil P Walia" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "admin" <[email-masked]> 
Sent: Friday, July 4, 2014 6:47:34 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Blx feedback 

LTK1221601476962X - Sanjeev - Return request sent to Hub with "Customer Name : 
4730 Casa Cola Way". This is meaning less, and return will mostly come back to Hub due to incomplete address details. Additionally, I do not see Phone number of the recipient, which is helpful in arranging the delivery. 

Hasan chatted with Cx and guided him to fill the Return form. First thing, return form is not mandatory, so if Cx is chatting with you, you can take all details over chat, and initiate return process. No need to inconvenience the Cx by asking him to fill up the form. Additionally, verify the address Cx provided before you approve, or escalate. Cx neither provided recipient name, nor phone number, but agent didn't realize it even. Sheer carelessness. 

LTK1221601486151X/LTK1221601490655X - Sanjeev - Email to Cx, didn't include the shipment in question, like Order number, AWB etc.. It is important you provide as much info as you can. 

Additionally, Neil ask for the contact details we have in record, and which you should provide. In this ticket, you didn't. 

LTK1221601488312X - Hasan - Per record 2 shipment released under new order 1556417, 1st July. Pending shipment is in status PM (Piece missing). It is not clear, if Cx managed to released the items already under new order, or trying to ship the pending PM shipment. 

A standard email for payment error, is irrelevant here given the situation. Cx either managed to pay and released the items, or is trying to ship the pending missing shipment. A detailed email should have been sent explaining the situation. 

LTK1221601489991X/LTK1221601489919X - Amandeep/Iftekhar - Duplicate 
Shippment Content Check sent to Hub for same shipment 2382609. This would happen if you do not check any previous case in AE, or LP history before escalating your case. Please ensure history is properly checked before escalating a case. Duplicate escalation is the last thing I want to see. 

LTK1221601493601X - Iftekhar - Subject is missing Suite number. 

Regards Subir