Subject: Blx feedback
From: Subir Chakma <[email-masked]>
To: Iftekhar Ahmed <[email-masked]>, Rizwan Asad <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Subir Chakma <[email-masked]>, Ak
Cc: Deeksha Dadu <[email-masked]>, admin <[email-masked]>
Date: Thu, 3 Jul 2014 06:47:38 +0530 (IST)

Hello, 

LTK1221601435413X - Ibrahim 

As per Ljubica’s note> “Hello, please ask the customer for the exact address of the new service point and we will then confirm it with DHL and our relevant department if it can be added to our list of service points. Thank you.” The agent sent the email and resolved the ticket. We are still waiting for a reply from the customer and no reminders have been sent. Ticket is solved while the case it is not. 

In addition, customer contacted us on July, 1 st and instead of checking previous history, other 2 agents did not ask for the information we need and were not able to assist the customer properly: 

LTK1221601485933X - Sanjeev 
LTK1221601485980X - Obaid 

As Ljubica requested, we need the address of the new service point that customer is referring to in order to contact DHL and confirm it. Then we would add it to our list. 

Thank you. 
Julia