Subject: Re: Blx - Chats abandoned
From: Deeksha Dadu <[email-masked]>
To: Subir Chakma <[email-masked]>
Cc: admin <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Rizwan Asad <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Akhil P W
Date: Thu, 26 Jun 2014 15:50:19 +0530 (IST)

Till now, we have an reply only from Amandeep. Do others need some special request to give an explanation? 

----- Original Message -----
From: "Subir Chakma" <[email-masked]>
To: "Iftekhar Ahmed" <[email-masked]>, "Rizwan Asad" <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, "Sanjeev Khurma" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Alok Kumar" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Vivian Guo" <[email-masked]>, "Ibrahim Usmani" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Gelna Genusolango G" <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Akhil P Walia" <[email-masked]>
Cc: "admin" <[email-masked]>, "Deeksha Dadu" <[email-masked]>
Sent: Wednesday, June 25, 2014 10:27:26 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Blx - Chats abandoned

Hello 

Morning/Noon shift, WHAT happened here? I do not think its due to limited agents. 

All of you in respective shifts @3PM & 8PM, I need an explanation from each of you. 

	Process 	Hour 	Abandoned Chats 	Avg. Wait Time to Abandoned 	Agent Availblity 
	Borderlinx 	11:00 AM 	1 	0:00:00 	Vivian,Amandeep,Sanjay,Ibrahim 
	Borderlinx 	3:00 PM 	3 	0:02:01 	Amandeep,Sanjay,Ibrahim,Alok,Sumit 
	Borderlinx 	8:00 PM 	7 	0:04:19 	Ibrahim,Alok,Sumit,Gelna 
	Borderlinx 	9:00 PM 	1 	0:00:00 	Alok,Sumit,Gelna OR Gelna,Kaeiara,Hasan,Subir 

Regards 
Subir