Subject: Re: Blx Returns (Ticket: LTK1221601362466X)
From: Ibrahim Usmani <[email-masked]>
To: Iftekhar Ahmed <[email-masked]>, Rizwan Asad <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>, Akhil P Walia <[email-masked]>, Subir Chakma <[email-masked]>
Date: Wed, 25 Jun 2014 13:28:53 +0530 (IST)

Hello All,

While resolving return cases in AE and replying to customers that their shipment has been shipped, there is a canned response present which gives provides the option to mention the tracking number as well as the carrier:

"We are happy to inform you that your shipment has been shipped out to the address provided with tracking number (TRACKING NUMBER)/ (COURIER). If you need any further assistance, please do not hesitate to contact us."

This would be one time solution to the customers and they do not come back asking for extra details.

Regards,

Ibrahim Usmani

----- Original Message -----
From: "Subir Chakma" <[email-masked]>
To: "Iftekhar Ahmed" <[email-masked]>, "Rizwan Asad" <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, "Sanjeev Khurma" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Alok Kumar" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Vivian Guo" <[email-masked]>, "Ibrahim Usmani" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Gelna Genusolango G" <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, "Akhil P Walia" <[email-masked]>
Cc: "Deeksha Dadu" <[email-masked]>, "admin" <[email-masked]>
Sent: Wednesday, June 25, 2014 7:05:51 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Re: Blx Returns

Additionally, while releasing a Return ticket handled by you, please do not select 'To Me'. It should get assigned to General queue, not any particular agent. This is to expedite the process by keeping ticket open for all. 

Regards 
Subir 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
Subject: Blx Returns 

Hello 

Now, the following agents will be doing returns in their respective shifts, and the queue must be zeroed at end of shift. Therefore, the load with return queue will be minimal on each of you. No need to be on away status. S maintain your full login hours. 

- Amandeed 

- Sanjeev 

- Ibrahim 

- Gelna 

- Kaeiara 

Regards 
Subir