Subject: Claim - Invoices (IMP)
From: Subir Chakma <[email-masked]>
To: Iftekhar Ahmed <[email-masked]>, Rizwan Asad <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Subir Chakma <[email-masked]>, Ak
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Wed, 25 Jun 2014 01:46:45 +0530 (IST)

Hello,  

LTK1221601230500X 

Please note that the customer already provided the screenshot of the shipment invoice in her email from Tuesday, June 24, 2014.  

The shipment invoice is actually the invoice that customers see in their accounts, and shipping invoice is the one added in packages for customs purposes.  

Shipping invoice should not be requested from IT in any case. For them there are several types of invoices, but for CS purposes we need just the invoice from customer's account.  

Please explain this to the agents in order to avoid confusions and delays.  

Thank you,  
Ljubica&Julia