Subject: Inbox complaint form the client - URGENT
From: Deeksha Dadu <[email-masked]>
To: Bidyut Kumar <[email-masked]>, Devendra Madan <[email-masked]>, Jitendra Kumar Mahato <[email-masked]>, surajit <[email-masked]>, [email-masked], Binod Joshi <[email-masked]>, praveen <[email-masked]>, M ramananda <[email-masked]>, Harish Chauhan <[email-masked]>
Cc: admin <[email-masked]>, akhil <[email-masked]>
Date: Mon, 16 Jun 2014 21:47:04 +0530 (IST)

Hi all,

please see below the complaint from the client. al of you have been informed multiple times that anytime a member threatens Police/BBB/Social Media Reporting/ Etc these needs to be sent as an URGENT ticket rather than a regular resolution ticket. despite repeated reminders, this was escalated as a regular ticket. please be very careful about this. if the customer even indicates anything like this, you need to escalate it as  urgent. please don't create your own rules regarding that.

regards,
deeksha 

Complaint: 

We noticed a ticket this morning: LTK12182042334738X in our queue that was received Saturday at 8:05am that should have been escalated due to the level of anger and frustration this member had and for the fact he stated he would contact the Police and report as a scam.  

We have someone working on Saturdays from 10am-5pm Central time as well that could have processed this ticket before today. 

We didn’t run across this until 11am (Central Time) 3 hrs after our start time this morning which caused even more delay.

[email-masked]: Have you got a number i could get in contact with? Someone who is more higher up than you? Someone who owns the website. 
Derek: I am sorry, we do not have phone support. 
[email-masked]: Okay, i will wait 24 hours, if this does not get sorted out im afraid i will have to contact the police and this website being a scam.