Subject: Options mint imp update+feedback
From: Deeksha Dadu <[email-masked]>
To: surya <[email-masked]>, Sanjay Dutt <[email-masked]>, Rahul Singh <[email-masked]>, praveen <[email-masked]>
Cc: akhil <[email-masked]>, admin <[email-masked]>
Date: Sat, 14 Jun 2014 17:50:36 +0530 (IST)

Hi all,

Please make note of the following points please. There is some more information which Akhil will help you with. 

@Akhil: Please relay the rest. 

1. On options mint, if someone were to ask questions like 'how to start trading' or 'how to start making money' etc. please do not guide then in detail like you all have been on how to put trades (how to choose put and pull options etc.). You only need to give some basic information like "We offer the he most professional and objective platform for trading Digital Options online. With us, you can profit from placing trades on binary options. Binary options are a combination of all 4 major financial markets, and winning trades offer a payout of up to 85%". After this, if they want to know more about 'how it works', 'how to place trades' or 'how to profit', please just ask if they would like an account manager to contact them to guide them further. other than this, it is ok to help them with registration etc if need be or any other basic questions they ask you. just don't get into anything that requires in-depth knowledge and expertise.

2. If required, it is ok to proactively inform new customers about demo account but limit the information to "We do offer demo account, however, they are available only once the account is funded". Please do not get into great detail  regarding this. in case the customer is interested, please propose to have an account manager get in touch with them in order to help them with this further.

Similarly, if need be, you can inform new customers about bonus but again restrict to " We have a very aggressive bonus structure in place for first time depositors and traders on our platform." if they are interested, again just let them know that you can have an account manager get in touch with available bonus offers. 

3. Question we asked the client "Can the customers start trading immediately after depositing money in the account or there is a verification process they must go through before they can start trading?"

Answer: Once the customers' account is funded, they can begin trading immediately on the platform.

Please find attached a brief feedback on one of the chats I checked on options mint. In terms of process knowledge, it was handled well but just feedback on the language and communication. Please read this carefully and do take care of these things. I will review more and share my feedback.