Subject: Feedback on options mint chats
From: Deeksha Dadu <[email-masked]>
To: akhil <[email-masked]>, surya <[email-masked]>, Rahul Singh <[email-masked]>, Sanjay Dutt <[email-masked]>, praveen <[email-masked]>
Cc: admin <[email-masked]>
Date: Mon, 9 Jun 2014 22:39:46 +0530 (IST)

Hi all,

I have audited some chats from Options Mint and find the quality very concerning- use of wrong english, comprehension issues, incomplete process knowledge, response time are some of the issues that have come to my attention. since, i do not what chat belongs to who, i have made a common document and I need each one of you to read each and every feedback (marked on blue) very carefully and implement it. 

The client has expressed concerns about the response time as well. there is no reason why the response time on this should exceed 20-30 seconds so please be very careful. 

Also, attached is a custom tutorial that the client shared with us. Not sure if you already have it. this is only for you all to better understand the products, however please DO NOT get into details with the customer when it comes to products etc. 

@Akhil: Please share the feedback sheet (not the tutorial) with Phil team as well. 

Regards,
Deeksha