Subject: Label Errors - URGENT
From: Subir Chakma <[email-masked]>
To: "Md. Hasanuzzaman" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Sumit Gogia <[email-masked]>, Anas Mohammad <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Subir Chakma <[email-masked]>, Akhil P Walia <[email-masked]>
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Mon, 9 Jun 2014 19:58:37 +0530 (IST)

Hello 

We continue to get Label errors issues. I got 3 more cases today. I want any such issue to be handled promptly and gather all required details. 

For an idea on what details to take refer chat in- LTK1221601302485X 

Proper details need to escalated to HUB to avoid delays. Check LTK1221601302485X for an idea. 

All Label errors should be immediately escalated to L2 after you take the details and duly escalated to Hub. 

Regards 
Subir 

----- Forwarded Message ----- 
From: "Subir Chakma" <[email-masked]> 
Subject: Weekly Call Update 

Hello All 

Label errors (Misdelivery) : We are getting increased number of such cases, wherein, the packages are exchanged at Hub of different Cx's  leading to wrong package being delivered. 

Pls ensure to ask all details if a Cx inform you of receiving wrong package- 

 - Did he receive all packages he is expecting 

 - What is the item inside (description) 

 - Name and suite mentioned on merchant invoice. It will always have righful Cx details. 

 - If possible a screenshot of the merchant invoice and items. 

 - Locate the other account (rightful Cx), match the details with his shipments 

 - Escalate to Hub to confirm details 

Most importantly for Pick-up arrangement, do send all the details to the Hub to avoid delay- 

 - Pick-up Cx name, address and phone number, Email address (All imp) 

 - Shipment details- Item description, Cost, weight and Dims, Shipment no# 

DO NOT TELL CX THAT THEIR SHIPMENTS ARE BEING EXCHANGED AND SENT TO DIFFERENT CUSTOMER/COUNTRY. JUST TELL THEM THAT WE ARE LOCATING THEIR SHIPMENTS ASAP. 

Regards 
Subir