Subject: Re: Update please
From: "Md. Neyaz Ahmed" <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: admin <[email-masked]>
Date: Sat, 31 May 2014 06:52:01 +0530 (IST)

Hi Deeksha, 

As per your instruction I have started spending time with the Associates to monitor the chat and advise them about the possible human responses. Importance of actively understanding the issue at the beginning of the chat by asking proper set of questions so that Adherence to process is maintained while providing the resolution . Initially they were not so open to me in term of feedback might be because of will issue, previous experiences or due to lethargic body language. I am trying to feed positive energy in them and expecting a gradual improvement in their overall behavior. Statements typed by them are more humble and apologetic on chat. Now editing/removing infact positioning of the sentences of CR by them is showing a sign of improvement. Response time has shown an improvement and attention to chat is proper while on multiple chat. 

Associate with whom i am working are Amar, Jitender & Bi nod. 

Thanks & Regards, 

Neyaz 

----- Original Message ----- 
From: "Deeksha Dadu" <[email-masked]> 
To: "neyaz" <[email-masked]> 
Cc: "admin" <[email-masked]> 
Sent: Friday, May 30, 2014 7:19:02 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Update please 

Hi Neyaz, 

Now that you have been in night shift for a few days, how is your quality management progressing? any observations? also, please let me know who all you could you work with and on what areas. any results yet? 

regards, 
Deeksha 

-- 
Thanks & Regards, 
Neyaz