Subject: Blx feedback - Sanjeev
From: Subir Chakma <[email-masked]>
To: Sanjeev Khurma <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, admin <[email-masked]>, "Akhil P. Walia" <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>
Date: Mon, 26 May 2014 22:27:36 +0530 (IST)

Hello Sanjeev 

LTK1221601212427X | FW: Wrong Dimensions 

You have not reviewed above case before escalating to L2. By sending acknowledgement to Cx, you indirectly put the case on to us; but it is not. 

The dims photo is of the ITEM and not outer package. Therefore, proof provided is incorrect. We need outer box measurements. 

Had you reviewed the case properly, the case would not have delayed that long. 

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LTK1221601205263X 

Copied IT (twice):  Email meant for Cx marked to IT [email-masked]   twice . This are errors that should be avoided completely. In the subject, I do not see Suite number either, which is part of the procedure. 

Email to IT without proper note:   Additionally, there was no note added to your email to IT dated May 16, 2014. You simply fwd the Cx email. This is not correct procedure. All emails to IT, must be accompanied with a clear notea s - What they need to do, and explaining the case. 

Misunderstanding the case: IT clearly informed that promo can not be used, because Cx got the promo email due to multiple accounts. You failed to understand the message, and again raised a query with IT, that the promo issue is not resolved as advised by them. 

Absolutely, mishandled multiple times. Truly disappointed to see this. 

Regards 
Subir